General Sales Conditions
When you use the services on www.osciofficial.com you will also be subject to and agree with the terms, guidelines and conditions applicable.
Holders of the brand and the services of Osci
Osci is a registered trade mark by (and identify in the following term):
Registered office:: Via Felice de Stefano – 83029 Solofra (AV) – Italy
VAT registration number: 02950290649
Phone.: 0825 535349
Informations about osciofficial.com
The site www.osciofficial.com is the official website for the e-commerce of the goods labelled by Osci, owner and responsable of all the services and content included in or made available through this site.
After the registration the customer could log-in in his user area on oscioffical.com and can access to out services.
To register and buy on the site you have to be at least 18 years (under Article 3 of the Consumer Code, Legislative Decree 206/2005) and holders of an email good to register and activate your account. Therefore the customers have to declare themself fit under these conditions.
The customer has to read carefully this General Sales Conditions on the site to know and memorize them under Article 12 paragraph 3 of Legislative Decree 70 of the 9th april 2003. Buying the customer agree to all the terms of this document.
To access to services the customer has to register on www.osciofficial.com and follow the wizard to access to his user area.
How to buy
You can buy your Osci bag quickly and easily.
Thumb through the online catalogue and click on “Add to cart”.
Then a wizard will help you to order and show the bags’ essential characteristics, the price, the delivery charges, methods of payment and delivery.
Before the confirmation of your order you must read and accept in every part this document and our
The confirmation of the order will be take place through the payment.
After that osciofficial.com will mail the customer the bill with every informations about the order, and meanwhile we will execute it, as he would see through his user area.
If the order was not in line with the obbligations entered into with this document (missing or mistaken orders or misleading declarations) Osci could not execute it.
The order would be confirm in 48 hours after the submission of the order.
In his user area the customer could request a digital copy of the bill, that will be send to him by email and be available for a year.
Availability of products
If one product is out of stock or the services do not work after tre submission of the order, the order will be belay and the customer will be warned by email. The refound will be by the same method of payment the customer chose for himself, but in case of cash on delivery (in this case we will use PayPal or bank trasfer).
Limitations on purchases
There are limitations on every products purchases on Osci web site. If, for an error not attibutable to the seller, the customer receives an order confirmation that not take into account the limitations, oscioffical.com will stop the order and would refound the customer if he had already paying.
How to pay
The customer could choose to pay with credit card (Visa, Visa electron, Master Card and American Express), PayPal, bank transfert or cash on delivery. If he pay with credit card, bank tranfert or PayPal, the order will be confirmed only after the confirmation by a bank. In case of PayPal the confimation wil be immediate.
The customer could pay with the cash on delivery: he should pay with cash to the courier; this service is allowed only on Italian soil; if the total expenditure is more then 3000€ the customer the customer has to write a check written to the courier, inclusive of the 5,00€ for the cash on delivery service.
If the customer do not pay, the courier would not deliver the products and return them to sender at customer’s expense.
The customer will have to print the data on the payment if he want to store the banking transaction.
Within 10 days from the confirmation of the payment the product will be ship to the customer’s delivery address.
If, during our last test, the product doesn’t meet our quality requirements we could have a delay for the shipping for a maximum of 5 working days.
If the customer’s choise for the payment is bank transfer, the product will be shipped since the receipt of the payment.
However the customer will receive a confirmation email when the package will be picked up from our sheds.
The delivery will be by private courier, Bartolini or other, and free on the whole Italian soil.
The delivery time could vary for reasons of force majeure, whitin 30 day at the latest, as stipulated by Consumer Code, unless otherwise specified by the user.
The user could follow the shipping thanks to the courier’s services.
The courier could deliver the products after the addressee (or an at least 18 years old proxy) has sign: he can not deliver to a p.o. box.
If the addressee is not at home he will find a transit advice in his mail box. After the second one, the package will be kept in storage for 10 days. If after that the addressee did not retire it after, it will send back to Osci. The Customer Service will write to the customer for a new shipping or in 30 days will cancel the order.
The customer is advised to check the conditions of shipment to delivery and carry out the relative evaluations as well as refuse the package if present traces of deterioration. The considerations in this regard should be indicated on the bull delivery and communicate to our Customer Service, who will proceed to open an inquiry about it, communicating the beginning of the procedure to the customer by e-mail.
Osci, to guarantee complete customer satisfaction, Osci assures him the right of return.
The User has the possibility to request the return of the purchased products within 14 (fourteen) working days starting from the delivery date without any particular reasons or however in the cases contemplated in the item Warranties of this document, this for each item sold within the sito osciofficial.com, as according to the D.Lgs. 21/2014, the right of withdrawal can be exercised within 14 days of receipt of the product purchased.
The application referred to in art. 55 Consumer Code (Legislative Decree No. 206/2005) concerning the cases of exclusion of said right: the products to which the right of withdrawal can not be exercised will in any case be indicated to the User in the sale phase in the form descriptive of the product.
If the User decides to exercise the right of withdrawal, he must send an email to firstname.lastname@example.org containing:
a) the confirmation number of the order communicated by Osci at the time of purchase;
b) the intention to exercise the right of withdrawal or return;
c) the code of products for which the customer wants to make use of the right of withdrawal;
d) the IBAN code, in case the payment is made by bank transfer.
The costs for returning the Products are charged to Osci.
The product must be returned:
– correctly packed in its original packaging, in perfect state of resale (not damaged, damaged or soiled) and equipped with all its possible accessories;
– equipped with the special warranty seal not detached from the product to be returned; in case of necessity to test the product it is necessary to leave the warranty seal intact to avoid the impossibility of the return;
– provided with the Transport Document (present in the original packaging) in order to allow us to identify the order number and name, surname and address of the user;
– without evidently showing signs of use other than those compatible with the performance of a test of the same: without therefore tracing a prolonged use and must not be in a state that does not allow resale.
Being an artisanal product, non-homogeneous nuances of color, small imperfections of the leather or small signs due to craftsmanship will not be considered.
In case of withdrawal, Osci will reimburse the customer within 14 days of receipt of the request for withdrawal and the actual receipt of the product.
The refund will be made using the same payment method used by the user to complete the order; in case of payment by cash on delivery, by PayPal or by bank transfer.
It is recommended to use the courier indicated by our customer service for returns, taking care to receive a shipping number to allow tracking the same.
In case of return, the consumer must return the goods / products to Osci srl – 83029 Solofra (Av) -Italy.
All Osci products are made in Italy, guaranteed by our artisans: made with the best materials and artificially packaged.
The exhibited products are described in the most faithful way possible to reality. It is therefore possible not to fully match the product in question. In any case, the textual description of the product will prevail over the graphic representation.
In case of delivery of a non-conforming product, the user has the right to change or return, with possible compensation.
The originality and integrity of each of our products is ensured by the warranty seal affixed.
The aforementioned guarantees are void if the products are subject to modification, repair and / or manipulation by the user or third parties, unauthorized.
The warranty is also excluded for apparent defects as well as for products damaged during transport or due to improper use.
Errors and changes
The osciofficial.com website undertakes to provide constantly updated information in the sections of the site relating to the description and / or sale of products.
However, the complete absence of errors can not be guaranteed. Osci reserves the right to correct errors, inaccuracies or omissions and also to change or update information at any time without prior notice.
Changes to these sales conditions
Osci reserves the right to modify these Terms of Sale.
The new versions of which will be published on the site and available for consultation under “General terms and conditions of sale”.
Any changes will be highlighted on the site, therefore subsequent purchases will imply their acceptance and respect.
The unauthorized reproduction of any image for profit or free of charge, by any means, including the Internet (blogs, advertisements published on the Internet or in newspapers, discussion forums), and the product catalog of the site, in partial version, are prohibited. or total.
In case irregularities are found on the use of the information relating to the website, by users or unauthorized third parties, Osci reserves the right to take any action deemed necessary in order to stop the irregularities detected, as well as to proceed exclusion from the user’s site responsible for the violations.
All information on the use of personal data and cookies can be found on the dedicated pages that can be found at the bottom pages of osciofficial.com website.
Ineffectiveness and partial nullity
Should any provision of these General Conditions of Sale be considered void or invalid, these General Conditions of Sale will remain valid and productive of effects in the remaining part.
Applicable law and competent court
These General Terms and Conditions of Sale are governed by Italian Law and therefore will be interpreted and executed in accordance with it.
When any dispute arises, the user must first contact Osci in order to reach a friendly solution.
For disputes arising from the interpretation, validity and / or execution of these General Conditions, the territorial jurisdiction which is mandatory will be the Court of the place of residence of the company.
Last updated on 22th dicember 2017